Privacy Policy

Your privacy is important to us. After all, when you call on Encantada and transfer your data, you are communicating personal data to us. You should then be able to trust us to handle this data carefully and confidentially. This Privacy Policy tells you how Encantada does this.

This Privacy Policy also applies to the website www.encantada.es operated by Encantada, at 17476 Palau de Santa Eulàlia, Carrer Nord 1 (referred as “Encantada” or “we”).

By using our services and our website, you unconditionally acknowledge having read Encantada’s Privacy Policy. We may change the Privacy Policy at any time. We therefore encourage you to regularly review this Privacy Policy.

What personal data do we process?

If you are a customer, we process the following personal data from you, or – if you are a professional customer – from your designated contact person within your company:

• name and contact details (address, phone number, e-mail);
• function;
• notes of discussions, e-mail exchanges;
• all data, personal or otherwise, that you provide to us for posting on your website or within the framework of a campaign.

If you are a supplier, we will process the name, contact details and position of your employees and/or appointees, as well as any other information they provide in connection with the services we are providing to you.

If you are a candidate-employee, we process the data you provide in your curriculum vitae and cover letter, as well as the data you provide during the interview. Unless in the case of a spontaneous application or unless you give us your consent, we process this data only for the purpose of filling the position you are applying for.

Furthermore, we process the content of every communication for as long as it is necessary to provide you with our services and to safeguard our interests (such as, for example, our liability or for the purpose of pursuing our rights).

How do we collect personal data?

We collect personal data when you communicate it to us, either verbally or in writing, whether through our website or otherwise.

When you provide us with information about third parties, we process it in the same way as we process your own personal data as explained in this Privacy Policy. In that case, however, you pledge that you yourself, when processing and collecting this personal data, have meticulously complied with the General Data Protection Regulation and that the third parties have given you, if necessary, permission to pass on that information to us for processing.

You are of course responsible for the accuracy of all personal data you provide to us.

You can also visit our website without providing any personal data. In that case, however, it is possible that certain data are collected via Cookies. Cookies are small information files stored on the hard disk of your computer. This information makes your visit to the site faster and more efficient and, in certain cases, allows us to collect and analyze personal data.

What do we use your personal data for?

We use the personal data that you communicate to us:

• to establish and execute the agreement concluded with you;
• to inform you about our services, new events or happenings, to send you (news) messages and promotional messages;
• to evaluate our operation and service; to answer your questions and communicate with you;
• to pursue our own rights (e.g., payment of invoices, defense of liability claims).

If you are a prospective employee, we process your data to verify that you are a good match for our company.

In addition, we process your personal data to comply with legal obligations or to respond to any reasonable inquiries from competent authorities.

For the processing of personal data, we invoke the necessity of the processing for the provision of our services to you, or a legal obligation, or because of a legitimate interest. In certain cases, we will also rely on your consent, which we will then explicitly ask you, or which will be evident from your actions (e.g. when you apply for a job).

Who has access to your personal data?

Encantada shares your personal data with your consent as necessary to provide you with our services or as required by law.
We may share your personal data with affiliates or third-party service providers who process data on our behalf. When these service providers act as data processors on our behalf, we do not permit them to use or disclose this data in a manner inconsistent with the cases described in this Privacy Policy.

We do not sell or disclose the personal data we have collected to third parties, except as described in this Privacy Policy or as disclosed to you at the time of collection.

We may also disclose your personal information:

• when certain laws or legal proceedings require us to do so;
• in connection with an investigation of suspected or actual fraudulent and illegal activities;
• when necessary for the defense of our own interests, e.g., in connection with legal proceedings.

We reserve the right to transfer personal data in the event that we sell part or all of our business or assets. Should such a sale occur, we will take all reasonable steps to induce the transferee to process personal data provided to us properly and in a manner consistent with this Privacy Policy.

How long will your personal data be kept?

Encantada retains your personal data for as long as necessary to provide you with our services or for other essential purposes, such as meeting our legal obligations.

Data will be deleted 10 years after the termination of any collaboration or after the last contact between us, except in case of an ongoing dispute.

If you are a prospective employee we will retain your data for 6 months after the vacancy you applied for has been filled, unless you give your consent to include the data in our recruitment reserve.

Is your personal data safe with us?

We have taken the necessary physical, technical and organizational security measures to effectively protect your personal data from unauthorized access and use and disclosures.

For example, only authorized persons are granted access to your personal data, after entering username and password, including encryption via SSL technology.

Links to other websites

Our website contains links to other websites. This Privacy Policy applies only to our own website. Therefore, we encourage you to consult the other websites’ Privacy Policy. We are not liable for the privacy policies of other websites, even if you visit this website through one of the links on our website.

What are your rights?

• Right of access, correction and supplementation
  You can exercise the right to access, correct and supplement your personal data at any time. This can be done by sending a request with a copy of your identity card to informe@encantada.es.
• Right to transferability
  You have the right to receive the personal data you have given us in a structured, common and machine-readable form, with or without the intention of transferring the personal data to another party.
• Right to erase data
  You can exercise the right to erase personal data at any time. This can be done by sending a request with a copy of your identity card to informe@encantada.es.
  Following such request, we will only continue to process these personal data to the extent that we have a valid reason to do so or if this would be necessary to comply with a legal obligation.
• Withdrawal of consent
  If the processing is based on your consent, you may withdraw this consent – in whole or in part – at any time. However, this may mean that we can no longer provide you our services. This can be done by sending a request with a copy of your identity card to informe@encantada.es.
• Right to object and complaints
  If you wish to object to the processing, have a request, question or complaint about the processing of your personal data, you may send it to informe@encantada.es, with a copy of your identity card. We undertake to give a timely response to these requests and complaints.
  In addition, if you feel that any of your rights have not been respected, you may also file a complaint with the Belgian Data Protection Authority at contact@apd-gba.be ( www.gegevensbeschermingsautoriteit.be).

Data breach

If a data breach is detected at your premises, you must report it immediately to Encantada.

Contacting us
If you have further questions about this Privacy Agreement, wish to exercise your rights, or wish to change the data or settings you have provided, contact us here:

Address by mail: Carrer Nord 1, 17476 Palau de Santa Eulàlia
E-mail: informe@encantada.es
Tel: +34 872 207 230

If you have left your data on our website in the past, you can request via e-mail to have all your data removed from the system.

Last updated January 2024.