Terms and Conditions

1. Reservations
1.1 All reservations at Encantada are subject to these Terms and Conditions. Deviation from these terms and conditions will only be possible in incidental cases. This must be confirmed by Encantada via email.
1.2 The client is jointly and severally liable for the fulfillment of all obligations by himself and all fellow travelers mentioned in the booking confirmation.
1.3 Each reservation order is confirmed by Encantada by means of a reservation confirmation by email.

2. Payment
2.1 When booking a Trip online, the full balance must be paid. If you have placed a booking after personal contact, you will receive a payment request by e-mail. In this case, the full balance must be paid immediately. Your reservation is final upon receipt of the full sum.
2.2 When booking a Summer stay online, the security deposit of €750,00 must be paid. If you have placed a booking after personal contact, you will receive a payment request by e-mail. The security deposit must be paid immediately. Your reservation is final upon receipt of the security deposit.
2.3 For a summer stay, the full rent and cleaning fee must be paid no later than twelve (12) weeks before arrival date. For online bookings made less than twelve (12) weeks before arrival date, the security deposit, full rent and cleaning fee must be paid at once.
2.4 In case of belated payment, Encantada is entitled to cancel the reservation. The cancellation conditions under article 4 remain in full force and effect.
2.5 No later than seven (7) days after the end of the rental period, Encantada will return the security deposit to the account from which the invoice was paid by the tenant.

3. Check-in and check-out
3.1 Early check-in or late check-out is possible after consultation with Encantada and for an additional fee, if available.

4. Cancellation by tenant
4.1 Cancellation must be communicated to Encantada by e-mail. Upon receipt of the cancellation, Encantada will send you a cancellation confirmation no later than 7 (seven) days.
4.2 In case of cancellation, the refund percentages mentioned below are applied. To cover the remaining part, you can take an additional cancellation insurance if necessary.
• up to 10 weeks before arrival 50% of the rent will be refunded;
• from 8 to 10 weeks before arrival 40% of the rent;
• from 6 to 8 weeks before arrival 30% of the rent;
• from 4 to 6 weeks before arrival 20% of the rent;
• from 2 to 4 weeks before arrival 10% of the rent;
• from 2 weeks before arrival to arrival date no refund, the tenant owes the full rent.

5. Changes by the tenant
5.1 If the tenant wishes to change the rental period, this is possible:
• up to 6 weeks before the start of the rental period, and;
• only in the same season of the same year (high or low season) as the booked period, and;
• if Encantada is available in the desired period.

If Encantada has no availability in the desired period, the cancellation conditions mentioned in article 4 apply. These conditions also apply to the difference in weekly price between the booked and desired period, if the desired period is cheaper (or shorter) than the booked period.

6. Cancellation by Encantada
6.1 If, due to unforeseen circumstances, Encantada is forced to cancel, the respective tenant will be informed immediately while offering an alternative (if possible). If this alternative is not accepted by the tenant, or if Encantada cannot offer an alternative, Encantada will immediately refund the amount already paid by the tenant. The tenant has no other right than to reclaim this amount.

7. Liability of the tenant
7.1 During the stay in Encantada, the tenant is fully liable for the rented property and all items belonging to the rented property. Any damage caused by the users of the property shall be fully compensated by the tenant to the owner. Encantada shall be entitled to hold the tenant liable if the caused damage is not, or not properly, settled or if the costs to be paid on the spot are not (completely) paid by the tenant. All associated (collection) costs will be borne entirely by the tenant named in the booking confirmation. For damages and/or defects not reported to the Encantada manager at the latest on the day of arrival, the above mentioned liability by tenant will apply.
7.2 The number of persons indicated in the confirmation of reservation is the maximum number allowed. Occupancy by more persons is not permitted, and Encantada shall be entitled to refuse access to the property if occupancy by more than the permitted number of persons occurs.

8. Liability of Encantada
8.1 Encantada accepts no liability for loss, theft, damage or personal injury of any kind.
8.2 Errors in the description or prices of accommodation offered by Encantada shall not bind Encantada. For intermediate changes in data, prices or printing errors, Encantada cannot accept any liability. The (price) information on the website is leading.
8.3 Encantada cannot accept liability for damages caused by natural forces, natural disasters, nuclear disasters, attacks, strikes, acts of violence and other situations of this nature.
8.4 Encantada is not liable for delays or cancellations due to force majeure (natural disasters, strikes, etc.).
8.5 Not all facilities mentioned in the description are open all year round. Encantada is not liable for facilities that were not available for any reason during your vacation. Use of all facilities is at your own risk.
8.6 Booking agreements and subsequent arrangements are governed by Spanish law. All disputes that may arise in connection with an agreement will be settled by the competent court.

9. WIFI
9.1 Encantada has the fastest available Wi-Fi connection installed. The speed is ‘as-is’ and cannot be guaranteed by Encantada as we are dependent on the supplier.

10. House Rules
10.1 Guests must respect the peace and privacy of other guests.
10.2 Smoking is permitted only in designated areas.
10.3 Pets are not allowed unless otherwise agreed upon.

11. Address
11.1 The property is located at Carrer Nord 1, 17476 Palau de Santa Eulàlia, Girona, Spain.

12. Invoicing details for individuals
Ruben Verboomen – Lieselotte Olbrechts, Carrer Nord 1, 17476 Palau de Santa Eulàlia, Girona, Spain.

13. Billing details for companies
JOMMO bv, Bosstraat 107, 3060 Bertem, Belgium.
VAT number: BE 0697.814.535.

By making a reservation with Encantada, the customer agrees to the above Terms and Conditions.